Shipping policy

📌 Order Processing Time
All orders are processed within 1–2 business days.
Orders are not processed on Sundays or public holidays.
Once your order is confirmed, you will receive a confirmation via SMS/Email.

🚚 Delivery Time
Estimated delivery time is 3–7 business days.
For remote areas, delivery may take 7–10 business days.
Delivery time may vary depending on your location and courier service.

💰 Shipping Charges
Free shipping on orders above ₹499
Orders below ₹499 will have a shipping charge of ₹50–₹100 (depending on location)
Cash on Delivery (COD) orders may include an additional ₹30–₹50 fee.

📍 Order Tracking
Once your order is shipped, you will receive a Tracking ID
You can track your order status using the provided tracking details

❗ Delays in Delivery
Delivery may be delayed due to unforeseen circumstances such as weather conditions, courier issues, or other external factors
In such cases, we will keep you updated

📦 Incorrect Address
If the customer provides an incorrect or incomplete address, the order may not be delivered
Re-shipping charges may apply in such cases.

🔁 Return Shipping
If the product is damaged, defective, or incorrect, we offer free return pickup
If the return is due to personal reasons, the customer will bear the return shipping cost.

📞 Contact Us
For any shipping-related queries, contact us:
📧 Email: support@sofimart.com
📱 Phone/WhatsApp: +91-XXXXXXXXXX